Strategic Plan
Marillac's Board and management create our strategic plan to record and share key objectives and plans for the next several years. We create the plan and constantly review it through consultation with people who use our services and our service partners.
We also work closely with staff and people we support to turn these strategies into practical, day-to-day activities. For each strategic objective we identify key themes, ways to measure performance and a range of specific actions we want to take.
This is just a very brief summary of our major areas of focus. If you want to know more, or would like to give us your comments and ideas, please contact Johanna Snelleman any time (email or phone 9591 6400).
Objective 1: Desired outcomes for people who use our services
Our strategies and actions focus on: Personal Outcomes Measures; creating, implementing and reviewing plans; changing formal and informal processes to increase people's decision-making and choice; resolving tensions during transition to funding of individuals; expanding volunteer services available to people we support; consultation.
Our measurement will focus on: How people we support see our services and attention to individual needs.
Objective 2: Informed stakeholders and partners
Our strategies and actions focus on: Gaining family confidence for person-centred support, and finding new ways to support, inform and assist families and significant others; consultation with Daughters of Charity; valuing, acknowledging and attracting excellent staff; identifying community inclusion opportunities; seeking alliances; improving communication.
Our measurement will focus on: Level of interest in services; participation and enthusiasm of family and significant others.
Objective 3: Resource management
Our strategies and actions focus on: Investigating and approaching funding sources with quality submissions; maximising funds for individual support; creating comprehensive HR strategy; ensuring appropriate property maintenance and repair; consulting with Daughters of Charity regarding long term plans.
Our measurement will focus on: Expansion of income; protection of staff and property resources; real individualisation of how we plan, cost and convey support.
Objective 4: Improved internal processes
Our strategies and actions focus on: Increasing Board knowledge; increasing communication and cohesion between staff; providing method for personal outcomes measures to be shared; undertaking risk management assessment.
Our measurement will focus on: Consistency; integration; reduction in critical incidents.
Objective 5: Learning and development
Our strategies and actions focus on: Staff training; increasing Board knowledge through guests, peer contact and briefings; forming Board appraisal process and succession plan.
Our measurement will focus on: Familiarity with sector developments shown by Board, Management and staff; initiatives taken; level, quality and content of staff training.
